Refund Policy

Refunds Policy for Positive Dog Training Classes

You are entitled to a full refund on the cost of a training class up to three full days prior to the start of the class.

You can transfer from one class to another up to three full days prior to the start of the class by notifying us in writing.

Partial refunds are not given if you decide not to complete the course.

Refunds are processed on the credit card you used to book your class. Refunds are processed by month end.

Refunds Policy for Retail Items Purchased at Dog Training Classes

You are entitled to a refund if any product is faulty. Please return the goods and we will either replace or refund.

You may return any item provided it is in its original condition and packaging.

If your dog chews or destroys goods they are not able to be returned or refunded. We may choose to send a product to a supplier if it appears faulty.

Refund Policy for Positive Dog Training Online Course

All your usual consumer rights apply when you purchase our training package online.